Privacy Policy

Last updated: June 2026. This policy describes how ALPHA+ Labs collects, uses, and protects your personal information in accordance with Canadian privacy law (PIPEDA).

1. Information We Collect

When you place an order or create an account, we collect the following information:

• Full name
• Email address
• Phone number
• Shipping address
• Order history and purchase details

We do not collect payment information. All payments are made via Interac e-transfer through your own banking institution.

2. How We Use Your Information

Your personal information is used exclusively for the following purposes:

• Processing and fulfilling your orders
• Sending order confirmations and shipping notifications
• Responding to customer service inquiries
• Maintaining records required for business operations

We do not use your information for advertising, marketing profiling, or any purpose beyond fulfilling your order and providing customer support.

3. Information Sharing

We do not sell, rent, or share your personal information with third parties, except as required to fulfil your order (e.g. providing a shipping address to Canada Post for delivery). We do not share your information with suppliers, labs, or any other third parties.

4. Data Storage

Your order information is stored securely in our database hosted on Cloudflare infrastructure in accordance with industry security standards. We retain customer records for a minimum of 3 years for business record purposes.

5. Your Rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Withdraw consent to our use of your information (which may affect our ability to serve you)

To exercise any of these rights, contact us at [email protected].

6. Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. All data is transmitted over encrypted HTTPS connections.

7. Cookies

Our website does not use tracking cookies or third-party analytics. We do not track your browsing behaviour across other websites.

8. Contact

For privacy-related questions or requests: [email protected]

ALPHA+ Labs, Burnaby, British Columbia, Canada.